Customer loyalty is created one interaction at a time! What are you doing to keep your customers coming back? Are you exceeding their expectations? Watch one business’ unique approach to keeping their customers returning!
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Dr. Marshall Goldsmith, author of “What Got You Here Won’t Get You There”, says by advertising what you are working on to get better, you are sending a great message to the people around you. Watch to see what that message is and take the challenge!
Jim Collins, in the book “Good to Great”, found that the most successful companies have laser-like focus on finding what drives resources, what they do best and what their team is most passionate about accomplishing. Click here to see the importance of a good cultural fit.
Inattention to results is the 5th Dysfunction of a team from Patrick Lencioni’s book, “The Five Dysfunctions of a Team”. A team that is not focused on results stagnates, rarely defeats competitors and is easily distracted. Here’s a tip to get your team focusing on results.
- Allan Heydorn, Editor, Pavement Maintenance & Reconstruction; Conference Manager, National Pavement Expo/National Pavement Expo West